Fewer check-in bags misplaced by airlines: Study

Written By Unknown on Minggu, 12 April 2015 | 22.23

MUMBAI: At airports across the world, the number of passengers who are left standing by the baggage carousel long after their flight has landed is on the decline, it seems.

Globally, the rate of mishandled bags in 2014 was 7.3 bags per thousand passengers, down from a peak of 18.88 bags per thousand flyers in 2007. The air transport industry has cut the rate of mishandled bags by 61.3% globally since 2007, creating $18 billion in total estimated cost savings, stated a report released by SITA, an air transport IT company.

"This decline comes despite a significant rise in passenger numbers over the same time period, peaking at 3.3 billion passengers in 2014," said the findings of a study carried out by SITA. A "mishandled bag" was defined as checked baggage that is delayed, damaged, pilfered, lost or stolen. Francesco Violante, CEO, SITA, said: "This improvement in baggage handling over the last seven years is largely a result of strong technology investment and innovation in baggage systems automation and processes." From 2013 to 2014, global passenger numbers rose 5.5%, and aircraft load factors increased globally to 79.7%. "In 2014, mishandled transfer bags accounted for 49% of all delayed bags or 11.81 million bags. However, the majority of bags were reunited with passengers within one to two days," said the report adding that baggage processing and management ranked among airports' top priorities, with investments in self-service processes, such as kiosk and bag-drop technology leading the way.

"Over the next three years, 59% of airports said they would invest in major self-service programs, as passengers increasingly express a desire to have more control over their journeys, including their baggage. By 2017, around 69% of airlines said they would provide passengers with real-time updates on the location of their bags, with 66% looking to provide these inputs via apps," it added.


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