MUMBAI: Multiple problems within the city's postal department have caused a 15-day delay in mail dispatch. Citizens who rely on snail mail are receiving telephone bills and other documents considerably late, making them liable to pay penalty as well.
On July 2, postal authorities at the General Post Office (GPO) headquarters rescheduled the movement of the familiar red mail vans across the city. However, several employees resented the change and are allegedly going slow on work. Local post offices also report that the number of mail vans has been cut down by 17 as old vehicles are being phased out. This entire standoff has resulted in a 15-day delay in delivery.
Postmaster general (mail) V K Gupta declined comment. Another officer at GPO said, "We are closely monitoring the situation and expect the delivery schedule to normalize within a week. We do revise our schedule from time to time, and not all employees take kindly to the change. There was some opposition initially but it has ebbed now. Moreover, old mail vans are undergoing repair so they may be plying for three or four hours as against eight hours which they normally do."
Azad Nagar post office in Andheri (West) is among those facing a backlog of delivery. "The PMG (mail) department is facing a shortage of 17 mail vans. It has been 15-20 days since we are facing an erratic schedule. Ours is a small post office but there are larger ones that handle up to 1,000 bags of mail on average. They must feel more burdened," said a postal worker. GPO officials said Friday that the delivery from head office to zonal sorting offices had almost normalised and the last mile at local post offices would also fall in place shortly.
The postal delay is causing inconvenience to users of various utilities. MTNL subscribers complain of receiving their bills late. Lokhandwala Complex resident Shriya Kumar received her phone bill on July 31, a day after the payment deadline of July 30. She said, "The post office stamp of Azad Nagar was dated July 14 so the envelope had taken a fortnight to reach me. I approached the accounts office at Versova telephone exchange and informed them of the postal delay. They graciously waived the Rs 20 penalty." Kumar points out that she traveled to the billing office amid pouring rain in order to avoid further delay.
MTNL general manager (TR) K Natarajan, who handles billing, promised to liaise with postal authorities over the issue. GM (West-1) Anil Kumar Mishra suggested that subscribers register their email address with MTNL so they receive their bill the moment it is generated, without having to wait for the post to arrive. "They can take a printout and pay the bill. Moreover, in such cases we do waive the penalty," he said.
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