"The computerized scheduling system has led to effective management of the workforce and saved 4% manpower cost. This will help us launch more buses on roads," said a senior BEST official. "There is a general apprehension among workers that they may be retrenched, but this is untrue. The drivers can be used to ply additional buses depending on commuters' demand," he added.
BEST officials said passengers can send feedback on the need for new routes across Mumbai. Suggestions can be dispatched to the BEST headquarters at Electric House Colaba or emailed on probestundertaking@gmail.com. In the past, there was huge resistance to the new computerized scheduling system. "On April 1 and 2, the drivers/conductors had gone on a 36-hour flash strike," said BEST general manager Om Prakash Gupta. "However, we convinced the union about the benefits of the system. We had also taken into account the working hours of drivers and this was acceptable to all unions. Today, the scheduling system is being successfully implemented at all the depots. Due to this, we expect to save around Rs 32 crore annually in terms of saving costs and manpower," he said.
Gupta agreed that drivers can be deployed on few other routes due to better mapping of manpower. "The fleet utilization has already gone up from 89 % to 92 % recently," Gupta said. The BEST also plans to curtail some of its long-distance routes and operate shorter routes connecting key areas.
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