The Thane Consumer Disputes Redressal Forum said that the complainant Chandrakant Pawar was entitled to receive a refund of the money paid for one of the vehicles that was not used. The forum labelled the company's behaviour as "irresponsible" while holding it guilty of deficiency in service.
Pawar filed the complaint in the forum on June 6, 2012. He alleged that on April 14, 2011, he booked two vehicles from Yatri Tour and Travels for his son's wedding and paid a total of Rs 18,000. The vehicles were to arrive at the specified spot on May 22, 2011, to pick up guests at 7am. The company had agreed to the timing and charged Rs 9,000 for each of the vehicles. Pawar alleged that the company was told to strictly abide by the timing as there was a schedule to be followed for the wedding. Despite this, the company sent the vehicles at 9.45am on the day of the wedding. Aggrieved with the delay, Pawar hired another vehicle and sent a batch of the guests to the wedding venue. When the company's vehicles finally arrived, Pawar made use of only one of them and sent the other back.
After the wedding, Pawar contacted the company and sought a refund of Rs 9,000 on the ground that only one vehicle was used. But there was no response. He then wrote a letter and met the company's representatives in person to demand the refund. When all his efforts were thwarted, Pawar filed a complaint in the forum.
Despite receiving notices, the company did not file its response or represent itself in the forum. The forum decided to pass an ex parte order. Taking into consideration the receipt submitted by Pawar, the forum said that it was the company's responsibility to ensure that the vehicles arrived on time.
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