More consumers open to virtual healthcare: Survey

Written By Unknown on Rabu, 03 April 2013 | 22.23

MUMBAI: A study has indicated that consumers are more open to virtual healthcare, signalling a shift in attitudes toward telemedicine and access to medical information.

Around 88% surveyed in India are comfortable with interacting with their doctors virtually, instead of meeting them in person, while 94% are willing to store their health records in the cloud for easy access.

About 200 respondents from India were a part of a survey conducted by Cisco focused on health care.

The findings from the survey conducted globally indicated a growing shift in consumer's expectations on medical services in India. It also examined perceptions of consumers and health care decision makers (HCDMs) on patient experience in health care.

The report shows that as information, technology, bandwidth, and the integration of the network become the center of the "new world," both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.

The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health. Views on these topics sometimes differed widely between the two groups (consumers and HCDMs) and the 10 geographies surveyed.

The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs globally, with a consistent sample size of around 200 local respondents in each of the 10 countries surveyed. Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country.

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