In an ex parte order passed on Monday, a district consumer forum said, "The transaction of Rs 13,499 from the complainant's credit card was done by an executive... without permission or consultation with the complainant. This amounts to unfair trade practice." The website, Bag It Today, will also have to refund Rs 13,499 within a month to Premchand Gupta.
On December 13 last year, Gupta placed an online order on the website for a pair of shoes. He shared his credit card details with an executive of the firm for the payment. But without taking Gupta's permission, the executive used the details and carried out a transaction for goods amounting to Rs 13,499. When Gupta asked about the large amount debited from his account, he was told he would get free gifts such as two watches, a pair of goggles, a bag, three pieces of natural round diamonds and a camera. Gupta said he had never booked or was interested in those gifts. He returned the free gifts and asked for a refund. But the company refused to pay him.
In the complaint at the Central Mumbai District Consumer Disputes Redressal Forum in January, Gupta said the firm didn't respond to his requests. He produced the payment details, bank e-statement and his letter to the firm's MD in the forum.
http://timesofindia.indiatimes.com/followceleb.cms?alias=Shopping site to pay for unwanted gifts,Bag It Today
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