Although its commendable of the railways to maintain and operate a total network of over 400 kms, its attitude towards the travelling public is quite apathetic. On Monday, several hundred commuters vented their anger and staged a rail rook at Mumbra station during peak hours, leading to cancellation of a few trains. The reason: wrong announcements by the rail staff which confused the passengers.
A regular commuter on the suburban network knows it only to well. Often, announcements of a train's arrival are made when it has already departed. At times, the announcer informs waiting passengers about the arrival of a train on platform number 1 while it actually enters a different platform, forcing people to rush from one end of the station to another.
Facilities at stations are also primitive. Broken stair cases, encroachers, filthy toilets and non-functioning indicators.
It is time that the railways have a zero-tolerance policy on these issues. Instead of pandering to populist measures, the rail ministry should boost investment in laying new tracks and augment the creaking infrastructure.
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