Vijay Muley of the Boon Management provided consultancy services to Raj Bhavan for executing the project. Expressing satisfaction over the receipt of ISO certification by Raj Bhavan, Sankaranarayanan said that getting an ISO certificate was only the beginning. He noted that maintaining the standard of services over a period of time will require involvement and willing participation of all officers and staff. The governor said that as the highest office in the state, Raj Bhavan must set an example for other organisations in terms of efficiency, standards and quality of services.
The ISO certification was awarded to Raj Bhavan in recognition of the standard management practices adopted and implemented by the governor's secretariat and staff in respect of various functions of Raj Bhavan and the services rendered by the institution.
Raj Bhavan has established and implemented management systems for all process in accordance with the ISO 9001:2008. It has also established general and office related improvement checklists and laid down standard operating procedures for all departments.
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