MUMBAI: Discrepancies in the monthly billing to consumers of piped natural gas (PNG) in the city of Mumbai could be a thing of the past soon.
To overcome this problem, from September onwards, Mahanagar Gas Limited has started using mobile phones to track meter readings more effectively. It adopted a mobile application; mSales developed by leading technology company, Mobicule, which allows it to better manage the way the multitude of its meter readers, execute and report meter readings.
Since its introduction in India, piped gas has been hugely popular with households as not only is PNG cheaper than LPG, which results in huge cost savings but also it is more convenient and safer. Today, there are over 5.7 lakh PNG consumers in the Mumbai Metropolitan Region. However, in the past consumers have faced huge discrepancies in their bills, which, has acted as a deterrent for new consumers to sign up which is what MGL is looking to address via the adoption of mSales.
The spokesperson for MGL stated, "Earlier, meter readers were often unable to access houses to read meters or there were often mistakes with the reading. In some cases, customers refuted the charges even though the reading was accurate because they felt that their consumption could not have been so high. We felt the need of the hour was to address this issue at the earliest."
Siddharth Agarwal, CEO of Mobicule Technologies said, "Our technology allows Mahanagar Gas to assign specific houses to its readers. Through a hand held equipment known as the automated member reading (AMR) system, meter readers input the meter reading and take a photo of the reading before submitting it. Once submitted, the data is pushed into its enterprise resource planning (ERP system).
The solution facilitates the real time exchange of information between the corporate centre and the on-field staff. By sending a photo of the reading with the date/time it was taken, customers receive proof of their actual reading. It also enables meter readers to read many meters at a time and does not require the meter reader to physically visit the MGL offices to update the meter readings of customers," he added.
Mahanagar Gas Limited (MGL), India's leading natural gas distribution companies has already connected over 5.7 lakh households and over 1600 small commercial and industrial establishments using this technology.
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