Mahesh Narvekar, the chief officer of BMC's disaster management cell, said that had the civic body been infor med immediately about the disruption, it would have ensured that people stopped going to CST, thus preventing crowding at the station.
But the railways said on Thursday that an incident like a pantograph fault did not amount to a disaster and so it did not deem it important to inform the BMC.
CR's chief public relations officer V A Malegaonkar said, "Disaster in the context of the railways is a serious train accident caused by human/equipment failure. It includes severe disruption that may affect normal movement of train services, with loss of life or grievous injury to passengers."
He said services were restored within an hour of the pantograph incident. "Moreover, services kept running between Dadar and Karjat/Kasara, and Vadala and Panvel/Andheri during the affected period. Also, no long-distance trains were cancelled or delayed because of the incident."
Commuters responded to what they called the railways' callousness angrily. Kalyan resident Anjali Joshi, who is generally home by 7.30pm but on Wednesday reached at 10.30pm, said, "After a long day at work, I need to travel 90 minutes by train to reach my destination, fetch my children from the creche, help them with their studies, cook the evening meal and get things ready for the next day so that I am not late for work.
"During a crisis, unless I am informed on phone and on time, how am I supposed to act?"
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