RTO cracks a whip on drivers refusing passengers

Written By Unknown on Sabtu, 13 Oktober 2012 | 22.23

MUMBAI: The RTO has begun a crackdown on taxi and auto drivers refusing passengers, with the Tardeo RTO booking 11 cabbies for refusing passengers and the Wadala RTO registering cases against ten passengers.

Said a senior RTO official, requesting anonymity, "Now that the fares of taxis and autos have been hiked by Rs 2 and Rs 3 respectively, we want to ensure that commuters get the best of service. We have received complaints on refusals and meter tampering in the recent past, and we now want to crack a whip on the errant drivers."

Another official said that drivers were caught unawares on Friday when the RTO teams camped outside stations and caught those who refused passengers. The drivers have been issued showcause notices and asked to report to the RTO within 14 days. They have been imposed with fines as high as Rs 1,500, sources said. Commuter rights activist Sunil Mone said that it should be a continuous drive against drivers and not just for a few days.

"There should be constant pressure on drivers to provide good quality service to commuters,'' he demanded. Shirish Deshpande of Mumbai Grahak Panchayat said that the quality of service had deteriorated and there was no improvement despite the fare hikes. He had challenged the fare hikes through a PIL filed in the Bombay high court. The court has now ordered appointment of an expert committee which will frame a new mechanism for fare hikes. Ends


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