Rooms in Kerala the best, says online study

Written By Unknown on Jumat, 19 Oktober 2012 | 22.23

MUMBAI: Of the 28 Indian States, accommodations in Kerala, it seems, are the best, according to the findings of a study carried out by an online travel portal. "Kerala lead in guest satisfaction, as travellers gave this state's properties the highest average review rating of 4.27 out of possible 5. followed by Rajasthan (4.25) and Haryana (4.18),'' said a release issued by TripAdvisor. The fourth and the fifth slots were occupied by Sikkim (4.14) and Uttarakhand (4.07) respectively.

In addition, the study also looked at countries that contribute the highest number of reviews to Indian properties and found that the travellers from the UK wrote the most reviews followed by travellers from U.S, France, Australia, and Germany. Of the countries that contribute the most reviews, travellers from the UK and the US, both tend to give the highest average rating for Indian properties (3.94) followed by Australian travellers (3.89). Indians' experiences of their own accommodations are clearly falling short by comparison with an average score of 3.76, the lowest among the ratings given by the UK, US, Australia, France or Germany.

"In the last ten years, there has been a rapid increase in the number of travellers posting reviews about where they have stayed. Today's findings show the wealth of information now available hasn't just benefitted other travelers; it has benefitted the industry as well," said Christine Petersen, president, TripAdvisor for Business. "Hotel and B&B owners have, it appears, clearly been listening to the free feedback they have received, and used it to improve the service they provide."


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